1. Who We Are
Nova PhygitalTech Private Limited provides technology services that may help business customers connect their systems with the WhatsApp Business Platform and manage business messaging workflows.
We are an independent service provider. Unless expressly stated otherwise in a written agreement, we are not WhatsApp or Meta Platforms, Inc., and we do not claim that Meta endorses our services.
2. Information We May Process
Depending on the features a business customer uses, we may process:
- Business and account information: Business name, business contact details, account identifiers, and configuration information.
- Messaging information: Phone numbers or WhatsApp identifiers, message content, message templates, delivery/read status, and timestamps.
- Integration information: API requests and responses, identifiers from connected systems, configuration settings, and diagnostic records.
- Technical and security information: IP address, device/browser information where available, access logs, error logs, and security events.
- Support communications: Information you provide when contacting us for assistance.
Please do not send sensitive personal information unless the service and applicable law expressly permit it and appropriate safeguards are in place.
3. How We Use Information
- Provide, operate, maintain, and troubleshoot our services.
- Route messages and return delivery or status information.
- Authenticate users, manage permissions, and prevent fraud.
- Respond to support requests and service-related questions.
- Monitor reliability, diagnose errors, and improve performance.
- Comply with legal obligations and enforce our agreements.
We do not sell personal information. We do not use message content for advertising or unrelated profiling.
4. WhatsApp, Meta, and Other Service Providers
When a business customer enables WhatsApp messaging, relevant information may be transmitted to and processed by Meta/WhatsApp and other providers needed to deliver the service, such as hosting, infrastructure, monitoring, or support providers.
We may disclose information to the business customer using our service, service providers acting on our behalf, when required by law, or when reasonably necessary to protect rights, safety, and security.
5. Business Customers and End Users
Businesses using our service are responsible for having a lawful basis and obtaining required notices, permissions, and opt-ins before uploading contact details or sending messages. They must follow applicable laws and WhatsApp Business policies, including honoring opt-out requests and using approved message templates where required.
If you receive a message from one of our business customers, that business is usually the best first contact for questions about the message or its use of your information. You may also contact us using the details below.
6. Data Retention
We retain information only for as long as reasonably necessary to provide the service, maintain security, resolve disputes, and meet legal obligations. Actual retention periods depend on service configuration, customer agreements, technical requirements, and applicable law. When information is no longer required, we will delete it or securely de-identify it where appropriate, subject to lawful retention requirements and backup cycles.
7. Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Processing
Depending on the providers and infrastructure used, information may be processed in countries other than the country where it was collected. Where required, appropriate safeguards will be used in accordance with applicable law.
9. Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent.
To make a privacy request, email phygitaltechteam@gmail.com with the subject line "Privacy Request". Please describe your request and the service or business involved. Do not include passwords or authentication codes.
10. Children's Privacy
Our business messaging/API services are intended for business use and are not directed to children. We do not knowingly seek to collect children's personal information through these services.
11. Changes to This Policy
We may update this policy as our services, practices, or legal requirements change. We will publish the revised policy on this page and update the effective date.
12. Contact Us
Nova PhygitalTech Private Limited
Email:
phygitaltechteam@gmail.com